I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

How can I book a package / activity?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

Which operator should I choose?

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Do I need to sign up with SabahTravel before making a purchase?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

What will I receive after completed my booking?

You will receive an email consisting an Order Summary, the list of activities that you had booked, as well as your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

How do I know if my booking is confirmed?

You will get a confirmation email after completing the payment. You may also login to our website to view your confirmation status.

What should I do if I haven’t received any confirmation email after booking an activity?

Please check your Spam Mail folder in case the confirmation email was mistakenly sent there. If you haven’t received the email, proceed to our hotline +6 012 8042009 (Malaysia) and +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can pay through our website using credit/debit card, or with either Wechat Pay or Alipay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem to pay, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via WeChat Pay/Alipay – unfortunately, the actions for both of these payment methods are out of our control, we advise you to sign up to these platforms before proceeding with payment. If you are still experiencing any problem, please contact us at +6 012 8042009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

Borneo KellyBays - SabahTravel

Safe. Provided by licensed operators

Just Go. Available for solo traveller

Quick. Confirmed within 1 working day

Convenient. No credit card fees!

Availability

Daily

Activity Duration

8 Hours

Nearest City

Kota Kinabalu City

Destination

Tuaran

Language

english / malay / chinese

Suitable For

adult / child

Package Type

Join In Group

Pick Up Point

Your Hotel in Kota Kinabalu City / Borneo Kellybays (Tuaran

Pick Up Time

9:30AM - 5:00PM

Tour Highlights

Mangrove Cruise
Complimentary Kayak activity available
Add on activities including crab-catching, banana boat, body massage, batik painting and more.

Safe Travel

COVID-19 Health And Safety Precautionary Measures

Guest(s) are required to fill in registration form and take temperature reading before the tour. Individuals who are unwell will not be allowed to join.
Guest(s) are required to wear mask at all times
Safe distancing of at least 1 metre apart between guests and guides will be enforced at all times.
Frequent disinfecting of facilities, including cruise boat, dining area, recreational & photo-taking spot, water sport equipment etc.

Choose Your Activity

No credit card fees

Select Package Option and Local Operator

≻
≻
≻
Step 1. Package Options

Step 2. Select Local Operator

Step 3. Quantity

Please complete previous steps in order to place quantity.

What's Included

Kayak

Return Boat Transfer (Scheduled)

Lunch, Drinking Water

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Expenses, Personal Travel Insurance

Alcoholic Drink(s)

Overview

An alluring water paradise situated in Laya Laya Village, 30km from Kota Kinabalu, offers its visitors activities like no other and is an ideal destination for family or MICE gathering. Nestled among the lush mangrove trees with the river and panoramic sea view overlooking the South China Sea, visitors get to experience the combination of river and islander life with an array of exciting and relaxing activities.

For those thrill-seekers who wish to go for outdoor activities can opt for water sports, such as banana boat and kayaking in a river, or you can choose to sit back and relax on a hammock while enjoying the gentle sea breeze. Visitors are also invited to try on other activities, such as, Batik painting or traditional blowpipe darts.

What to Wear

Comfortable T-shirt
Comfortable shorts / jeans
Sandals or slippers

What to Bring

Sun Protection (Sunblock / Cap)
Swimming attire
Towel
A change of clothes

Important Notes

This tour package is based on join-in basis of shared guide and transportation.
Child rate applies for children between 3-11 years old. Infant below 3 years old is FOC.
Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making the bookings.
Departure time is approximate and may vary due to traffic conditions and hotel distance. Kindly check with the operator as stated on the voucher should you need further assistance.
We reserve the right to alter routes, timetables, itineraries and accommodation should conditions beyond our control render it necessary.

Additional Information

You are advised to bring some cash as the cafe offers a variety of cooling desserts and fruit juices and alcoholic drinks for sale.
Lockers are available at Borneo Kellybays, with a fee of MYR 10/locker. You may store your valuables there while doing your activities.
Lifeguard stations that oversee water activities is available on the beach. However, please look out for your own safety when having fun in the aquatic areas.
Tipping is never expected but will always be much appreciated.

Add-on Activities

Banana Boat: MYR10 per person/trip
Body Board: MYR10 per person (with a board)
Batik Painting: MYR5 per person/piece
Malaysian Body Massage (60 mins): MYR160 per person.
Malaysian Foot Massage or Foot & Shoulder Massage (60 mins): MYR120 per person

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

5.01 reviews

New Be the first to review!

Limited Offer!

Provided by licensed operators

Available upon request

Borneo KellyBays