Frequently Asked Questions (FAQs)
Is it safe to book with Sabah Travel?
Why should I book with Sabah Travel?
When is the best time to go to Sabah?
What should I bring with me to Sabah?
Do I need to learn a little Malay?
What is the best itinerary to see in Sabah?
Are your tours conducted daily?
What is a SIC (Seat in Coach)?
What types of transportation do you use for the tours?
I have a special dietary requirement. Do you cater for vegetarians?
Absolutely. Please ensure your dietary requirement is written clearly when making a booking and upon receiving your tour itinerary.
Vegetarians can be easily accommodated in most areas in Sabah, with a couple of restaurants that cater to vegetarians, such as Hindu Banana Leaf restaurants.
Please note that unfortunately, we cannot guarantee that special requirements can always be met. In tour packages where meals are served buffet style, we suggest that you leave out the meat.
Can I join a tour late or leave early?
Is tipping compulsory and if not, how much should I budget?
What time are your operating hours?
Our standard operating office hours is as below:
Monday – Friday: 8:30 – 6:00pm
Saturday: 8:30 – 1:00pm
Closed on Public Holidays
However, should you need to make a reservation outside office hours, you could contact our sales hotline at +6 012 8042009 (Malaysia) or +65 6841 3009 (Singapore).
What should I do during an emergency?
Can I postpone the tour after booking?
What are your amendment charges?
Are tour packages booked via "www.sabahtravel.com" refundable?
For cancellation before tour commencement, the refund will be based on the Cancellation Policy as stated below. There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.
In the event that there is a refund required, the refund will be credited back to you in the same method as your payment.
Please note that refunds will take up to 14 - 28 working days to process.
What is your cancellation policy?
In the event of cancellation of booking by Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the travelling companions as follows:-
Number of days between tour commencement and receipt of cancellation notice:
- 30 days or more (50% of tour cost)
- 15 to 29 days (75% of tour cost)
- 08 to 14 days (85% of tour cost)
- 04 to 07 days (95% of tour cost)
- Less than 04 days or No Show (100% of tour cost)
For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50 per service per person.
Why are there 2 types of pricing (Malaysian & International) for some of the tours?
Who qualify for Malaysian price?
Is it safe to pay online?
The security of your private information is guaranteed on SabahTravel.com.
We only allow credit card numbers to be transmitted to us over the Internet by browsers using Secure Sockets Layer (SSL) encryption. When you enter your credit card number, SSL encodes the information and transmits in a format that prevents any form of data theft. Once received by our secure server, your credit card number is never transmitted over the Internet again.
SSL safe connection and secure transaction technology have effectively protected our Sabah Travel customers who have transmitted their credit card numbers online.
What can I do if I encounter a problem while making an online payment?
Payments might fail for a variety of reasons. Some common situations when paying with MolPay Payment include:
- Your credit card has expired.
- Your credit card doesn’t allow online payments. Please contact your bank or choose another payment option.
- You don’t have the appropriate software installed to make an online payment. Please contact your bank’s customer service for help.
- The transaction amount exceeds your card limit for online payments. Please call your bank to adjust your limit.
- Incorrect card information was provided and hence failed to authenticate. Please confirm the information and try again.
- A communication problem between the gateway and the card processing facility.
- An error with the Merchant's bank or gateway.
- Timeout or connection interruption.
You may also try calling your credit card issuer bank and authenticate with 3D authentication. If you have any other questions or problems, please contact your bank or Molpay's customer service for help.
If all else fails, we will provide you with a manual credit card authorisation form or alternatively, you could do a bank telegraphic transfer.
Who will pick me up for my tour? How can I identify the person?
Where is the drop off location after my tour ends?
Is it possible to request the driver to drop me off at a location that is other than the stated destination in the itinerary?
What is the number to call if I happen to leave something in the vehicle?
Do I need at least six (06) months passport validity to enter Malaysia?
What are the entry and visa requirements in Malaysia?
According to Malaysia's Immigrations Department, a visitor should fulfill the following requirements to enter Malaysia:
- Valid Passport or Travel Document (At least 6 months validity)
- Valid Visa **
- Valid Return Travel Ticket and Sufficient Funds
- Not Classified as a Prohibited Person
- Completion of the Arrival/Departure card
Valid Visa: Foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at Malaysian Representative Office before entering the country.
A visa is an endorsement in a passport or other recognized travel document of foreigner indicating that the holder has applied for permission to enter Malaysia and that permission has been granted.
Foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at any Malaysian Representative Office abroad before entering the country.
Visa which has been granted is not absolute guarantee that the holder will be allowed to enter Malaysia. The final decision lies with the Immigration Officer at the entry point.
Please visit this link for complete details regarding immigration entry requirements.