I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

How can I book a package / activity?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

Which operator should I choose?

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Do I need to sign up with SabahTravel before making a purchase?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

What will I receive after completed my booking?

You will receive an email consisting an Order Summary, the list of activities that you had booked, as well as your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

How do I know if my booking is confirmed?

You will get a confirmation email after completing the payment. You may also login to our website to view your confirmation status.

What should I do if I haven’t received any confirmation email after booking an activity?

Please check your Spam Mail folder in case the confirmation email was mistakenly sent there. If you haven’t received the email, proceed to our hotline +6 012 8042009 (Malaysia) and +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can pay through our website using credit/debit card, or with either Wechat Pay or Alipay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem to pay, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via WeChat Pay/Alipay – unfortunately, the actions for both of these payment methods are out of our control, we advise you to sign up to these platforms before proceeding with payment. If you are still experiencing any problem, please contact us at +6 012 8042009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

I have a special dietary requirement. How do I make the request?

Once your booking is confirmed, you will be able to fill in your particulars. Should you have any dietary restrictions (vegetarian, vegan, halal, etc), kindly write down your special request in the "remarks" box (e.g. vegetarian, no garlic & onions). Please note that we cannot guarantee your special request can always be met especially where meals are in buffet style. Make sure to pack some vegetarian condiments & dried food to complement your meals.

Kinabalu Park & Poring Hot Spring

Safe. Provided by licensed operators

Just Go. Available for solo traveller

Quick. Confirmed within 1 working day

Convenient. No credit card fees!

Availability

Everyday

Activity Duration

Full Day

Closure Dates

24 Sep - 08 Oct 2020

Nearest City

Kota Kinabalu City

Destination

Kinabalu Park / Mount Kinabalu / Poring

Language

english / chinese

Suitable For

adult / child

Package Type

Join In Group (Private Tour Upon Request)

Pick Up Point

Your Hotel in Kota Kinabalu City

Pick Up Time

7:00 AM (Other Timings Can Be Arranged)

Tour Highlights

Nabalu Handicraft Market
UNESCO World Heritage Site - Kinabalu National Park
Witness the Majestic Sight of Mount Kinabalu
Botanical Gardens Nature Trail
Canopy Treetop Walk
Poring Hot Spring

Safe Travel

COVID-19 Health and Safety Precautionary Measures

Only a maximum of 100 visitors at one time are allowed to enter Poring Hot Spring and Kinabalu Park. Waiting time might be required in the event that the attraction is full.
RMCO Opening hours: Poring Hot Spring 8:00AM - 2:00PM (Last Admission is at 12:30PM); Kinabalu Park 8:00AM - 3:00PM.
Guest(s) are required to fill in registration form and take body temperature before entering the parks.
Guest(s) are required to wear mask at all times.
Safe distancing of at least 1 metre apart between guests and guides will be enforced at all times.
Canopy Walk attraction remains open while hot spring pools and other attractions are unavailable until further notice.
Entry to Kinabalu Park via personal or company vehicles are not allowed. It is compulsory to use the Sabah Parks' official vehicle (KOKTAS) for any transfers within Kinabalu Park. Do expect a longer waiting time due to limited vehicles available.

Choose Your Activity

No credit card fees

Select Package Option and Local Operator

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Step 1. Package Options

Step 2. Select Local Operator

Step 3. Quantity

Please complete previous steps in order to place quantity.

Step 4. Safe Travel Acknowledgement

I have read and acknowledge the "Safe Travel" Guidelines statedhere.

What's Included

Hotel Pick-Up & Drop-Off (Shared)

Lunch

English/Chinese-Speaking Guide

Entrance Fee (Kinabalu Park)

Poring Hot Spring & Canopy Walk

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Travel Insurance

Alcoholic Drink(s), Carbonated Drink(s)

Overview

Experience the beauty of the Ranau – Kundasang region and Malaysia's first UNESCO world heritage site, Kinabalu National Park with this guided tour.

Get some handmade handicrafts and fruits from local markets and townships, stroll through lush jungles below and on canopy walks, and bathe in natural springs to ease your tension and absorb all of its health benefits. Truly an all-in-one experience of Sabah and its natural heritage.

What to Wear

T-shirt/Pants
Comfortable walking shoes

What to Bring

Additional clothes and towels
Umbrella or raincoat
Coat or jacket
Insect repellent
Slipper or Sandals

Important Notes

All rates are quoted in Ringgit Malaysia (MYR).
This tour package is based on join-in basis of shared guide and transportation.
Departure time is approximate and varies from different operators. Your actual pick-up time will be sent to you after booking confirmation. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements.
We reserve the right to alter routes, timetables, itineraries and accommodation reserved should conditions beyond our control render it necessary.

Additional Information

Feel free to wait at the resting area if you do not wish to proceed for any of the nature walks.
Kinabalu Park is at high altitude approximately 1500 meter above sea level, it can get cold.
Stay warm! You may bring a sweater along with you as it can get a wee bit chilly up in Kinabalu Park.
Expect more crowds than usual during the weekends and public holidays, as it is also a popular getaway for locals.
The Canopy Walkway is approximately 60 meter above the ground, it is not recommended for those with heart diseases, high blood pressure, fear of heights and vertigo.
Poring Hot Spring Outdoor Bathtubs are for complimentary use and are free of charge. Guests can rent Indoor bathtubs but at own expense.
There are only ten (10) standard and five (05) deluxe Indoor bathubs at Poring Hot Spring. Rates are at MYR 15/- per hour per standard indoor bathtub and MYR 20/- per hour per deluxe indoor bathtub payable on the spot but are subject to availability.
Camera and video fees are applicable for Canopy Walk. Cameras will be charged MYR 5 each and Video Cameras / Camcoders will be charged MYR 30 each.
Depending on the season, you may get the rare chance to spot the Rafflesia flowers in bloom, which only lasts for 3 to 5 days. They are located at the private gardens beside Poring Hot Springs. Entrance fees are at MYR 30 per person though this will be at your own expenses.
Tips are never expected but will always be appreciated.

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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Provided by licensed operators

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