How to Submit a Claim

Step 1. Document Required

1) Go to Bookings

2) Click the Claimable tab

3) Select the booking(s) you want to claim

4) Click the Claim Payout button

Note: an EOV email will be sent to vendor’s email address.

5) Go to Claims

6) Search for the payout to claim and click Upload Invoice

7) Upload invoice(s)

8) Uploaded invoice(s) will be listed here

9) Click Back to page to go back to Claims page

Step 2. Document Uploaded

10) Select Step 2 - Document Uploaded

11) To remove uploaded invoice(s)

a. Select the invoice

b. Click the Remove button

12) You can upload more invoice(s) before SabahTravel proceeds with the payout

Step 3. Payout Processed

13) Completed Reimbursements are viewable at Step 3 - Payout Processed

14) You can view the payment advice by clicking the View Payment Advice button

Note: Invoice Template

To ensure efficient processing and avoid payout delays, please follow the provided invoice sample closely. Kindly ensure all required fields are accurately completed before submission.

Compulsory details to be included in the invoice:

1) Company Branding: Official company logo.

2) Company Particulars: Registered company name and full business address.

3) Invoice Identification: Unique invoice number and the date of issuance.

4) "Issued To" Section: Must be addressed exactly as follows:

SabahTravel.com (Wholly Owned By Amazing Borneo Tours & Events Sdn Bhd)

(Please ensure the address is complete and matches the provided template exactly.)

5) Service Description: Clearly state the Booking Number or Product Name.

How to Find Your Booking Number:

Vendor Dashboard > Booking > Claimable (Claim Your Booking) > Claimed > Payout No.

6) Financial Breakdown: The Subtotal must match the total receivable payout amount.

7) Payment Information: Complete bank account details for the transfer.