How to Submit a Claim

Step by step guide on how to submit a claim

[0:10]Step 1. Document Required

[1:00]Step 2. Document Uploaded

[1:23]Step 3. Payout Processed

Activity Completed - Claiming Activity Fee From SabahTravel

Step 1. Login

Step 2. Enter Vendor Dashboard

Click your avatar (top right) → select Vendor Dashboard → go to Booking.

Step 3. Mark activity as Completed (Confirming completion of activity)

After the activity is completed, click “Mark as Complete” button (see screenshot below).

Step 4. Claim Booking on SabahTravel

Click the Claimable (2) tab
Select the booking(s) you want to claim
Click the Claim Payout (4) button

Note: an EOV email will be sent to vendor’s email address.

Step 5. Upload Invoice (MOST IMPORTANT STEP)

Go to Claims (5)
Search for the payout to claim and click Upload Invoice (6)

Upload invoice(s)
Click Back to page (9) to go back to Claims page

You can upload more invoice(s) before SabahTravel proceeds with the payout

Uploaded invoice(s) will be listed here (11a)

Step 6. Payout Processed

Completed Reimbursements are viewable at Step 3 - Payout Processed (13)
You can view the payment advice by clicking the View Payment Advice (14) button

Note: Invoice Template

To ensure efficient processing and avoid payout delays, please follow the provided invoice sample closely. Kindly ensure all required fields are accurately completed before submission.