SabahTravel.com has recently been alerted to a case where a guest received booking-related communications and refund documents that appeared to be associated with SabahTravel.com.
After reviewing the information provided, we were unable to locate the booking in our system. The booking reference could not be verified, the documents did not match our official format, and the communications did not originate from SabahTravel.com's official channels.
This advisory is published to help guests verify official SabahTravel.com bookings, payment instructions, refund communications, and contact details before making any travel-related payment.
About SabahTravel.com
SabahTravel.com is a legitimate travel booking platform managed by Amazing Borneo Tours & Events Sdn Bhd [200801025822 / 0827148-U], a licensed Malaysian tourism company.
- MOTAC Licence No.: KPL/LN 5746
- DBKK Account No.: 0000153496T
SabahTravel.com works with licensed tourism operators and provides online booking access for travel experiences, tours, accommodation, transport, and activities in Sabah and Malaysia.
Official SabahTravel.com Contact Channels
Guests should only verify bookings, payments, refunds, and enquiries through SabahTravel.com's official channels:
Website
Email
SabahTravel.com only sends official booking, payment, refund, and customer service communications from email addresses ending with @sabahtravel.com. Guests should be cautious of communications originating from personal email accounts or email addresses that do not use the sabahtravel.com domain.
General Hotline / WhatsApp
- (+60) 12-563 7009
- (+60) 11-1660 7009
- (+60) 17-933 3696
Booking Verification Hotline / WhatsApp
If you receive communication from a personal email address, unofficial WhatsApp number, or third-party account claiming to represent SabahTravel.com, please contact us directly before making payment.
Note: Official contact details may be updated from time to time. The latest SabahTravel.com contact information will always be available on our official website.
How to Verify an Official SabahTravel.com Booking
Before making any payment, please check the following:
- The product, package, or service is listed or offered on the official SabahTravel.com website.
- Your booking was made through SabahTravel.com or an authorised SabahTravel.com representative.
- Your booking reference can be verified by our team.
- The email address, phone number, or WhatsApp contact matches our official channels.
- Payment is made through SabahTravel.com's official booking and payment process.
SabahTravel.com is an instant booking platform. In most cases, guests complete their booking and payment directly through the platform.
Important Payment Reminder
SabahTravel.com will never ask guests to transfer money to a personal bank account for bookings, refunds, or tour arrangements.
Please be cautious if you are asked to:
- Transfer payment to an individual's bank account.
- Pay through an unofficial channel.
- Send money to an account name that does not match the company handling the booking.
- Make additional payment to release a refund.
- Continue communicating through a personal Gmail account or unofficial WhatsApp number.
If the payment instruction feels unusual, stop and verify with SabahTravel.com before proceeding.
How to Check Refund Communications
Official refund communications from SabahTravel.com are supported by valid booking records.
Please contact us immediately if you receive a refund notice that:
- Refers to a booking we cannot verify.
- Uses an unofficial email address.
- Contains inconsistent company information.
- Uses unfamiliar formatting or letterhead.
- Asks for extra payment before a refund can be processed.
Fraudulent parties may copy publicly available logos, company information, or branding elements from legitimate businesses. A document containing a company logo should not be treated as proof that the communication originated from SabahTravel.com. When in doubt, always verify directly with our team through our official contact channels.
Warning Signs of Unofficial Travel Communications
Be careful when you encounter:
- Travel offers that appear unusually cheap.
- Pressure to pay immediately.
- Facebook pages, ads, or WhatsApp messages that cannot be verified.
- Booking references that do not exist in the official system.
- Personal email addresses used for bookings, payments, or refunds.
- Documents with inconsistent logos, formatting, or contact details.
- Requests for payment to personal or third-party bank accounts.
These warning signs do not always confirm fraud, but they should prompt further verification before payment.
Why We Are Publishing This Advisory
This advisory was prompted by a recent case reported to SabahTravel.com involving booking-related communications and refund documents that appeared to be associated with SabahTravel.com.
Based on the information submitted to us, the case involved:
- A social media promotion advertising a travel package.
- Communication through unofficial WhatsApp channels.
- Payment made through channels not associated with SabahTravel.com.
- A refund-related document bearing SabahTravel.com branding.
- A request for SabahTravel.com to verify the booking and document.
After checking our system and internal records, we found that:
- The booking reference provided could not be found in our system.
- The product referenced was not offered through SabahTravel.com.
- The refund-related document did not match SabahTravel.com's official format.
- The communications did not originate from SabahTravel.com's official contact channels.
- We have no record of the individual claiming to represent SabahTravel.com.
This case highlights why travellers should verify bookings, payment instructions, refund communications, and contact details through SabahTravel.com's official channels before making payment.
The screenshots below were submitted to SabahTravel.com by the guest as part of the verification process.
What To Do If You Are Unsure
If you are unsure whether a booking, payment request, refund notice, or travel offer is connected to SabahTravel.com, please contact our Booking Verification Hotline / WhatsApp before making payment or sharing further details.
Booking Verification Hotline / WhatsApp
Frequently Asked Questions
Is SabahTravel.com a legitimate travel booking platform?
Yes. SabahTravel.com is managed by Amazing Borneo Tours & Events Sdn Bhd [200801025822 / 0827148-U], a licensed Malaysian tourism company with MOTAC Licence No. KPL/LN 5746.
How can I verify my SabahTravel.com booking?
You can verify your booking by contacting our Booking Verification Hotline / WhatsApp at (+60) 17-853 0995 or emailing hello@sabahtravel.com. Please provide your booking reference for checking.
Will SabahTravel.com ask me to pay into a personal bank account?
No. SabahTravel.com will never ask guests to transfer money to a personal bank account for bookings, refunds, or tour arrangements.
What should I do if I receive a suspicious SabahTravel.com document?
Do not make payment or share further personal details. Contact SabahTravel.com directly through our official email or hotline so our team can verify the document.
What is SabahTravel.com's official email address?
SabahTravel.com's official email address is hello@sabahtravel.com. Guests should be cautious of personal email accounts or unofficial email addresses claiming to represent SabahTravel.com.
What should I do if I may have made payment to an unofficial party?
Please contact your bank or payment provider immediately and make a police report where necessary. You may also contact SabahTravel.com so we can help verify whether the booking exists in our system.
