How do I book tours/activities from SabahTravel?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

How do I choose which tour operator to go with?

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Do I need to sign up to purchase tours on SabahTravel?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can choose from the convenient payment options on our website, including credit card or debit card, FPX internet banking, and GrabPay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem paying, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions. If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

2D1N Sepanggar Island Staycation

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Tour Highlights

Witness the beautiful view of KK City and Gaya Bay
Explore the untouched tropical rainforest
Enjoy outdoor activities such as kayaking, snorkelling and strolling around the island

Choose Your Activity

Select Package Option and Local Operator

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Package Options

What's Included

Full Board Meals

1 Night Accommodation

Snorkelling, Kayak, Karaoke, Paddling, Fishing, Sunset Sail, Others

What's Excluded

Personal Travel Insurance, Personal Expenses, Any Item(s) / Activities Not Mentioned

Peak Season Surcharge(s)

Carbonated Drink(s), Alcoholic Drink(s)

Overview

Located 30 minutes from Kota Kinabalu (KK) City, Sepanggar Island serves you the best tropical experience. Relax on the white sandy beaches whilst enjoying the sweeping vistas of KK City and Gaya Bay. Take a short hike up the hill to explore the untouched tropical rainforest and unwind within the tranquility of the wilderness. Get a taste of outdoor adventures as you enjoy watersports, or sail onboard a yacht to witness the mesmerizing sunset at sea.

What to Wear

Swimwear
Comfortable T-Shirt / Beach Attire
Slippers / Flip flops / Water shoes

What to Bring

Sun protection (sunblock / sun hat)
Sunglasses
Insect Repellent
Extra clothes
Waterproof Bag
Towel
Extra Cash

Important Notes

Peak season surcharge of MYR 20 will be imposed for Hari Raya Aidilfitri (3th - 15th May 2021)
This package is based on a join-in basis of shared guide and transportation. Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making your bookings.
Please check with us if you have any special dietary requests e.g. vegetarian. However, we do not guarantee that we will be able to meet all requests.
Your safety is always our top priority. Should weather or sea conditions deem it unsafe to proceed for this tour, we reserve the right to change or cancel the tour. Refunds will be made accordingly.
Departure time is approximate and may vary due to traffic conditions and hotel distance. Kindly check with the operator as stated on the voucher should you need further assistance.
We reserve the right to alter routes, timetables, itineraries and accommodation should conditions beyond our control render it necessary.

Additional Information

Your belongings may get wet so do bring along waterproof bags to keep your belongings nice and dry!
Before going out to have some fun under the sun, do bring along a SPF50+ sunscreen / sunblock and an umbrella to protect your skin from sunburns.
Though it is never expected, tipping is always appreciated.

Frequently Asked Questions

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Making a New Booking

Payments and Refunds

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Questions on Exploring SabahTravel

I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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