How do I book tours/activities from SabahTravel?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

How do I choose which tour operator to go with?

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Do I need to sign up to purchase tours on SabahTravel?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can choose from the convenient payment options on our website, including credit card or debit card, FPX internet banking, and GrabPay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem paying, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions. If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

[Combo] Pandan Pandan Island + River Cruise

Tour Highlights

Kota Belud River Cruise
Snorkeling
Proboscis Monkeys Sightings
Firefiles Sightings
Beautiful Sunset view
Coral Transplanting Briefing & Demo
Traditional Net Fishing
Complimentary Kayak Use

Choose Your Activity

Select Package Option and Local Operator

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Package Options

What's Included

Dinner, Lunch, Light Refreshments

Hotel Pick-Up & Drop-Off (Shared), Land Transportation (Shared), Return Boat Transfer (Scheduled)

English/Chinese-Speaking Guide

Kayak, Snorkelling

All Snorkeling Equipment Rental

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Travel Insurance, Personal Expenses

Overview

Pandan Pandan Island allows you to do everything relaxing and fun under the sun (and also the moon). Snorkel amongst colourful coral reefs and unique marine life at Pandan Pandan Bay before soaking up some vitamin D. Go on a river cruise down Tempasuk River and keep your eyes open to spot some proboscis monkeys amongst the tall trees. Once the sun sets behind the horizon, marvel at the beautiful fireflies and pass by quaint village settings along the Nanamun River.

What to Wear

Bathing suit / Swimwear
Quick Dry T-shirt
Shorts
Sun hat and Cap
Sunglasses
Sandals / Flip flops

What to Bring

Sunblock lotion
Towel
Change of clothes
Personal toiletries
Insect repellent
Hat / Cap
Raincoat
Binoculars
Waterproof Camera
Extra cash for optional activities or other personal expenses

Additional Information

Binoculars are not provided. It is recommended that you bring your own binoculars to enhance your experience in observing Borneo’s wildlife in their natural habitat.
Kindly take note that the safekeeping of your belongings at all times is your responsibility. We do not encourage guests to bring along electronic devices, valuables, and important documents.
Your belongings may get wet so do bring along waterproof bags to keep your belongings nice and dry!
Before going out to have some fun under the sun, do bring along a SPF50+ sunscreen / sunblock and an umbrella to protect your skin from sunburns.
Though it is never expected, tipping is always appreciated.

Important Notes

This tour package is based on join-in basis of shared guide and transportation. Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making the bookings.
Should any unforeseen circumstances arise, we recommend that you carefully set out your own schedule with some leeway to ensure you do not miss your next activity.
For safety reasons, the trip may be cancelled or be reverted halfway if weather or sea conditions are deemed unsafe for the journey to proceed. Therefore, we do not recommend you go on this trip on the same day as your departure flight should the weather not permit boat transfer to return to the mainland on the same day.
Departure time is approximate and may vary due to traffic condition and hotel distance. Kindly check with the operator as stated on the voucher should you need further assistance.
We reserve the right to alter routes, timetables, itineraries and accommodation should conditions beyond our control render it necessary.

Frequently Asked Questions

Exploring SabahTravel

Making a New Booking

Payments and Refunds

Booking Status

Others

Questions on Exploring SabahTravel

I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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