How do I book tours/activities from SabahTravel?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

How do I choose which tour operator to go with?

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Do I need to sign up to purchase tours on SabahTravel?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can choose from the convenient payment options on our website, including credit card or debit card, FPX internet banking, and GrabPay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem paying, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions. If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

I have a special dietary requirement. How do I make the request?

Once your booking is confirmed, you will be able to fill in your particulars. Should you have any dietary restrictions (vegetarian, vegan, halal, etc), kindly write down your special request in the "remarks" box (e.g. vegetarian, no garlic & onions). Please note that we cannot guarantee your special request can always be met especially where meals are in buffet style. Make sure to pack some vegetarian condiments & dried food to complement your meals.

Kawa Kawa Wildlife River Cruise (Kota Belud)

Tour Highlights

Experience a serene river cruise while enjoying breathtaking sunset views over the water.
Explore the stunning Tempasuk and Rampayan Rivers, showcasing Sabah's natural beauty and tranquility.
Spot diverse bird species and wildlife in their natural habitat along the scenic rivers.
See the magical glow of fireflies lighting up the trees at night.

Overview

This is a day trip suitable for those who are seeking for a nature adventure without having to fly out to Kinabatangan. Head over to Kota Belud, about 112km northeast of Kota Kinabalu, for the enchanting Kawa Kawa River Cruise. Here, you will have the chance to encounter birds and mammals, such as the Proboscis Monkey, long-tailed macaques, the rare silver langur, water buffaloes, river otters, and hornbills during the day. As the sun settles down, make your way to the nearby beach for a sunset view of a lifetime before hopping on the evening cruise to be mesmerized by the sight of dazzling fireflies welcoming you around the boat.

Choose Your Activity

Select Package Option and Local Operator

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Package Options

What's Included

Boat Ride, River Cruise(s)

Light Refreshments, Dinner

Land Transportation (Shared)

English-Speaking Guide

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Travel Insurance, Personal Expenses

How To Use

Operating Hours: 4:30PM - 7:30PM
Show your mobile or printed ticket to your guide or at the jetty (Subject to supplier's location)
You must arrive at the jetty at least 30 minutes prior to boarding time.
For guests who purchase tickets with transfer, you will be picked up from your KK city hotel lobby 2 hour before the cruising time.

What to Wear

T-shirt
Long trousers
Comfortable shoes

What to Bring

Raincoat or umbrella
Sun protection (sunblock / cap)
Insect repellent
Binoculars

Important Notes

This tour package is based on join-in basis of shared guide and transportation.
Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making the bookings.
We do not guarantee wildlife sightings.
Departure time is approximate and may vary due to traffic condition and hotel distance. Kindly check with the operator as stated on the voucher should you need further assistance.
Your tour operator reserves the right to alter routes, timetables, itineraries and accommodation should conditions beyond your tour operator's control render it necessary.

Additional Information

Binoculars are not provided. It is recommended that you bring your own binoculars to enhance your experience in observing Borneo’s wildlife in their natural habitat.
Tipping is never expected but will always be much appreciated.

Frequently Asked Questions

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I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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Booking Overview

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Provided by licensed operators

Available upon request

Tours & Experiences

Attraction Tickets

Food & Beverage

Accommodation

Workshop & Events

Kota Kinabalu

Labuan

Sandakan

Lahad Datu

Tawau

All Transportation

Private Charter (Local Driver)

Vehicle Rental (Self Drive)

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Boat Transfer