How do I book tours/activities from SabahTravel?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

Do I need to sign up to purchase tours on SabahTravel?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can choose from the convenient payment options on our website, including credit card or debit card, FPX internet banking, and GrabPay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem paying, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions. If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

Klias Wildlife Safari River Cruise

Tour Highlights

Visit Klias River
Search for Proboscis Monkeys
Fireflies sightings
Hi-Tea & Dinner
Hotel Pickup / Drop Off

Choose Your Activity

Select Package Option and Local Operator

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Package Options

What's Included

English/Chinese-Speaking Guide, River Guide

Hotel Pick-Up & Drop-Off (Shared)

High Tea, Dinner

River Cruise(s)

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Travel Insurance

Overview

Enter the pristine Klias wetlands and mosey your way down the Klias River in an open boat, keeping your eyes peeled for the Bornean-endemic wildlife such as proboscis monkeys, long-tailed macaques, and the rare silver langur! At sundown, enjoy a local buffet dinner while you immerse yourself in the sights and sounds of Mother Nature before taking a trip through a mangrove swamp graced by dazzling fireflies.

How To Use

Operating Hours: 4:30PM - 7:30PM
Show your mobile or printed ticket to your guide or at Klias Jetty (Subject to supplier's location)
You must arrive at the jetty at least 30 minutes prior to boarding time.
For guests who purchase tickets with transfer, you will be picked up from your KK city hotel lobby 2-3 hour before the cruising time.

What to Wear

Long Trousers
T shirt
Cap / Hat
Shoes / Sandals

What to Bring

Raincoat or umbrella
Binoculars
Sunblock lotion
Insect repellent

Additional Information

You are advised to bring your own binoculars in order to visually enhance your experience of viewing Borneo's endemic wildlife in their natural habitat.
Tips are never expected but will always be appreciated.

Important Notes

All pictures shown may vary depending on the tour provider.
We do not guarantee wildlife sightings.
This tour package is based on join-in basis of shared guide and transportation.
Departure time is approximate and varies from different operators. Should there be any delay, please call the telephone number stated on the voucher before making alternative arrangements.

Frequently Asked Questions

Exploring SabahTravel

Making a New Booking

Payments and Refunds

Booking Status

Others

Questions on Exploring SabahTravel

I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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