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The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

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You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

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Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem paying, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions. If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

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How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

Kunak Madai Caves & Eco Farm Adventure

Tour Highlights

Bird Nest Collection at Madai Caves
Eco Farm Tour
Insights on Tropical Fruits Plantation
Local Style Lunch Provided
Hotel / Airport Pick Up & Drop Off

Choose Your Activity

Select Package Option and Local Operator

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Package Options

What's Included

Entrance Fee

Land Transportation (Shared), Hotel Pick-Up & Drop-Off (Shared)

Lunch, Light Refreshments

English/Chinese-Speaking Guide

Visitation

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Expenses, Personal Travel Insurance

Overview

Kunak may be a small town but it has much to explore and offer to visitors! Perfect for those with an adventurous heart, explore the Madai Caves and learn about how the prized swiftlet bird's nests are collected. Families and couples will love the Eco-Farm Tour, as they can relax and bond while learning about the varieties of tropical fruits, spices and herbs planted in the farm. That doesn't mean kids can't also have fun, as they can participate in activities such as feeding the fishes!

What To Wear

Comfortable Shirt
Comfortable walking shoes
Long trousers / short pants

What To Bring

Sun protection (Sunblock / Cap)
Raincoat / Umbrella
Drinking water
Camera

Important Notes

This tour package is based on join-in basis of shared guide and transportation.
Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making the bookings.
Departure time is approximate and may vary due to traffic condition and hotel distance. Kindly check with the operator as stated on the voucher should you need further assistance.
We reserve the right to alter routes, timetables, itineraries and accommodation should conditions beyond our control render it necessary.

Additional Information

Though it is never expected, tipping is always appreciated.

Frequently Asked Questions

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Questions on Exploring SabahTravel

I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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