I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

How can I book a package / activity?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

Which operator should I choose?

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Do I need to sign up with SabahTravel before making a purchase?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

What will I receive after completed my booking?

You will receive an email consisting an Order Summary, the list of activities that you had booked, as well as your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

How do I know if my booking is confirmed?

You will get a confirmation email after completing the payment. You may also login to our website to view your confirmation status.

What should I do if I haven’t received any confirmation email after booking an activity?

Please check your Spam Mail folder in case the confirmation email was mistakenly sent there. If you haven’t received the email, proceed to our hotline +6 012 8042009 (Malaysia) and +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can pay through our website using credit/debit card, or with either Wechat Pay or Alipay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem to pay, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via WeChat Pay/Alipay – unfortunately, the actions for both of these payment methods are out of our control, we advise you to sign up to these platforms before proceeding with payment. If you are still experiencing any problem, please contact us at +6 012 8042009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

I have a special dietary requirement. How do I make the request?

Once your booking is confirmed, you will be able to fill in your particulars. Should you have any dietary restrictions (vegetarian, vegan, halal, etc), kindly write down your special request in the "remarks" box (e.g. vegetarian, no garlic & onions). Please note that we cannot guarantee your special request can always be met especially where meals are in buffet style. Make sure to pack some vegetarian condiments & dried food to complement your meals.

It's very simple! Click on "Sign Up and Attend Workshop" and make an appoinment for a free sign-up session by selecting "Build Your Business Page with SabahTravel.com" under the workshop calendar. Our experts will provide a step-by-step workshop on how to set up your business at SabahTravel.com.

What happens after I sign up?

After your registration, an email notification will be sent to you with your confirmed workshop details within 24 hours. If you do not hear from us, please call SabahTravel Hotline (+6011 1660 7009) or email to business@sabahtravel.com.

What information do I need before sign up?

To register for the sign up session, we need your company information (community name, company name and number) and participant(s) basic information (full name, email and phone number).

I have already partnered with another Online Travel Agent (OTA). Can I join SabahTravel too?

Of course! There is no conflict of interest. We are excited to have you onboard with us. With Sabah's tours, activites, accommodation and transport providers combined together, it will allow better exposure of Sabah’s beauty to worldwide travellers via this all-in-one platform.

My company team is small. How easy is it to partner with SabahTravel?

Rest assured! As long as you are a licensed operator, we partner with any company of all sizes. On top of that, an account manager will be assigned to help you deal with any technical difficulties and keeping you up-to-date.

Do I need to pay to sign up?

No, signing up with SabahTravel is absolutely free! We will only charge a platform fee once you have successfully sold your package.

Why should I attend Sign Up session?

In short, to start selling your products at SabahTravel.com instantly. You will get hands-on training on setting up your business page and listing your products.

What documents do I need to bring for a sign-up session?

Before attending this workshop, you need to prepare the following documents and tools: (a) Company license (b) Company stamp (c) Laptop (d) Soft copy of your company logo, product’s photos (high resolution), and additional product info

How long will the session be?

The workshop will take around 2 to 3 hours. After this training, you will be equipped with sufficient knowledge to sell your products and manage your business page immediately on SabahTravel.com

Why should I attend Deep Dive session?

To learn more about booking management system, dynamic pricing system, reporting & analytics tools, and other powerful tools within SabahTravel.com.

How do I resigter for this session?

Select "Deep-Dive into SabahTravel.com" when making the appoinment. If you can't make it on Saturday, you need to make personal arrangement with your account manager.

What do I need to prepare for a Deep Dive session?

Bring your laptop, any additional product info and of course, questions! Anything that you are still unsure of like cancellation policy, making shoutouts or generating reports.

How long will the session be?

Deep-Dive session will take around 2-3 hours. It includes Q&A session to answer your questions related to SabahTravel.com.

What do I need to do first?

Start your business by setting up your business page, putting up good quality pictures, listing your products and putting up allotments & pricing.

How do I put up product's price and allotment?

After logging in into your account, go to vendor dashboard, choose your product and select "Adjust Prices & Allotments" to input your default and customized amount of slots and price. Remember to turn on all necessary button to get your price published.

I couldn't find any matching product. Can I put my own product?

Yes, of course! You can provide us with your product details and photos via email at business@sabahtravel.com or directly contact your account manager via WhatsApp.

I don't provide transportation. Can I put it under tours?

If you are selling an overnight package (min. 2D1N), you can publish it under the "Tours" category. Otherwise, if it is a day trip without transportation, you can sell it under "Tickets" category.

What should I do after the booking is confirmed?

Congratulations! Confirm your booking, ask for customer details and make reservation with your supplier. Kindly note that you are responsible for the reservation and operation of your packages (check again)

Will SabahTravel make booking reservation for us?

After your customer has filled in their particulars, you can start to arrange activities, accommodation and transportation (if necessary) as well as confirm your reservation and itinerary.

How do I get my customer's particular?

No, as with any other OTAs, you are responsible for the reservation and operation of your packages (check again)

Can I chat with my customer?

Once you click on "confirm booking", an email requesting for travellers' particulars will be sent to the customer via email. Alternatively, you can chat with your customer via SabahTravel.com to confirm their details.

What happens if a guest cancels?

Depending on your cancellation policy settings, we will send you a notification email about the cancellation and highlight cancellation fees paid by the customer. If you do not charge any cancellation fee, we will not collect any payment from the customer.

How do you I claim my payout?

After the activity is completed, you can select "Claimable" tab on your vendor dashboard, upload company's invoice to SabahTravel and Claim!

How long will it take to process my payout?

Your payout will be processed within 7 days. If you do not receive it within 7 days, please contact your account manager or email to business@sabahtravel.com.

Mabul and Kapalai Islands - Leisure Dive

Safe. Provided by licensed operators

Just Go. Available for solo traveller

Quick. Confirmed within 1 working day

Convenient. No credit card fees!

Activity Duration

7 Hours

Nearest City

Tawau City

Destination

Kapalai / Mabul Island

Language

english / chinese / malay

Suitable For

adult

Package Type

Join In Group

Pick Up Point

Subject to Supplier / Semporna Jetty

Tour Highlights

Visit Kapalai House Reef
Sea Turtles Sightings
Swimming With Schools of Jackfish
Experience Wreck Diving in Mabul Island

Choose Your Activity

No credit card fees

Select Package Option and Local Operator

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Step 1. Package Options

Step 2. Select Local Operator

Step 3. Quantity

Please complete previous steps in order to place quantity.

What's Included

Return Boat Transfer (Scheduled)

Lunch

Diving Permit Fee, All Entrance Fees, Taxes & Services Charges

Boat Dive(s)

All Diving Equipment Rental

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Travel Insurance, Personal Expenses

Overview

Ideal for certified divers, this leisure dive package will bring you to explore the waters of Mabul and Kapalai island. Mabul and Kapalai are known for micro diving and beautiful corals that can be enjoyed by divers with all kinds of certification. The dive master will be in-charge of choosing the dive site based on the level of qualification of the divers. The dive site varies from sandy bottoms, wall dives, drift dives and many more.Thus, turtles are widely seen around Mabul Island. If you are somewhere in Semporna or Tawau town then transportation can easily be arranged by our team.

What to Wear

Swimwear
Casual wear / Beach attire
Slippers / Flip flops / Water shoes
Hat
Sunglasses

What to Bring

Sun protection (sunblock / hat)
Extra clothes
Wetsuit / Rash-guard
Diver License
Towel
Waterproof bag

Important Notes

A minimum of 02 people per booking is required.
This tour package is based on join-in basis of shared guide and transportations.
Entry to Islands is not guaranteed due to quota limitation. Approval will only be issued a day early so knowing in advance is not possible.
Dive master has the permission to band guest's dive should the guest did not follow the rules and regulations
Tour operator will try their best to apply for guest's entry permit. Should there be no approval, guests will be brought to another dive site chosen by operator.
Your safety is always our top priority. Should weather or sea conditions deem it unsafe to proceed for this tour, we reserve the right to change or cancel the tour. Refunds will be made accordingly.
We will not be held responsible or liable for property losses, personal losses, accidents, injury, or death for any reason whatsoever, whether through activities booked with us or caused by third parties.
All guests are required to read and sign a Standard Liability Form and other related forms at the resort upon arrival and check-in.

Additional Information

Boat journey to the island may not be suitable for individuals suffering from the following ailments: heart or lung conditions, recent surgery, back or spinal surgery, back problems / injury / fracture, arthritis, osteoporosis or other similar spinal and pelvic diseases. Pregnant women are also not recommended as boat rides tend to be bumpy depending on sea conditions. If you are suffering from similar issues as mentioned above, kindly consult with your physician before enrolling in this activity.
It is recommended that participants wait for at least 24 hours after diving before going on a flight or participating in any high altitude activities. Please schedule your flights accordingly.
We recommend that if you intend to go scuba diving, make sure you have an insurance policy that covers this activity.
You might get wet during the boat journey, so be sure to pack and stow your belongings properly in the duration of the journey. Using dry or plastic bags for waterproofing purposes is recommended.
Though it is never expected, tipping is always appreciated.

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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Limited Offer!

Provided by licensed operators

Available upon request