I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

How can I book a package / activity?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

Do I need to sign up with SabahTravel before making a purchase?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

What will I receive after completed my booking?

You will receive an email consisting an Order Summary, the list of activities that you had booked, as well as your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

How do I know if my booking is confirmed?

You will get a confirmation email after completing the payment. You may also login to our website to view your confirmation status.

What should I do if I haven’t received any confirmation email after booking an activity?

Please check your Spam Mail folder in case the confirmation email was mistakenly sent there. If you haven’t received the email, proceed to our hotline +6 011 1660 7009 (Malaysia) and +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can pay through our website using credit/debit card, or with either Wechat Pay or Alipay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem to pay, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via WeChat Pay/Alipay – unfortunately, the actions for both of these payment methods are out of our control, we advise you to sign up to these platforms before proceeding with payment. If you are still experiencing any problem, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

Kiulu White Water Rafting

Name: Kiulu White Water Rafting - SabahTravel
Brand: SabahTravel
SKU: STK-AWR01

Quick. Confirmed within 1 working day

Safe. Provided by licensed operators

Just Go. Available for solo traveller

Convenient. No credit card fees!

Availability

Everyday (Pre-Book Needed)

Activity Duration

Half Day

Nearest City

Kota Kinabalu City

Destination

Kiulu

Language

english / malay

Suitable For

adult / child

Package Type

Join In Group (Private Tour Upon Request)

Pick Up Point

Your Hotel in Kota Kinabalu City

Pick Up Time

8:00am - 8:45am (Morning) / 1:00pm - 1:30pm (Noon)

Tour Highlights

1hr 30mins of Rafting Activity (depending on rapids)
View of Scenic Countryside Vista
Lunch
Hotel Pickup / Drop Off

Safe Travel

Covid-19 Safety and Health Precautionary Measures

Guest(s) are required to take temperature reading before the tour. Individuals who are unwell and >37.5 degree celcius will not be allowed to join.
Guest(s) are required to wear mask at all times.
Safe distancing of at least 1 metre apart between guests and guides will be enforced at all times.
Guest(s) are advised to sanitise frequently.

Choose Your Activity

No credit card fees

Select Package Option and Local Operator

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Package Options

What's Included

Meals as Stated

English-Speaking Guide, River Guide

Hotel Pick-Up & Drop-Off (Shared), Land Transportation (Shared)

Life Jacket, Insurance, Equipments Rental

What's Excluded

Personal Travel Insurance, Any Item(s) / Activities Not Mentioned

Alcoholic Drink(s)

Overview

Kiulu River is a Class I-II River located near Kiulu town, in northwestern Sabah. Moderately adventurous and relaxing, this 15KM Kiulu river is gentle enough for children and elderly, yet provides a fun thrill during encounters with the rapids and body-rafting! Suitable for the adventurous families or young adults who want half a day of cool water fun.

What to Wear

Swimwear
T-shirts and Shorts
Sandals
Spectacles / Sunglasses Strap (if applicable)

What to Bring

Dry Bags / Plastic Bags ( Highly Recommended)
Sun Protection (Sunscreen)
Insect Repellent
Change of Clothes
Towel
Toiletries
Waterproof Phone Case

Important Notes

All pictures shown may vary depending on the tour provider.
This tour package is based on join-in basis of shared guide and transportation.
Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making the bookings.
Departure time is approximate and may vary due to traffic condition and hotel distance. Kindly check with the operator as stated on the voucher should you need further assistance.
Tour merchant reserves the right to alter routes, timetables, itineraries and accommodation should conditions beyond our control render it necessary.
Signing of liability release form are required for all participants.

Additional Information

Participants must be in the range of 5 to 65 years of age and physically fit.
Children below 12 years old must be accompanied by a guardian.
It is highly recommended for you to take the morning option due to weather conditions such as light rain in the late afternoon.
Though it is never expected, tipping is always appreciated

How to Make Booking

Follow these simple 3 steps action to instantly book this activity.

Select Travel Date

Choose Package Option

Select Local Operator

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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