How do I book tours/activities from SabahTravel?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

Do I need to sign up to purchase tours on SabahTravel?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can choose from the convenient payment options on our website, including credit card or debit card, FPX internet banking, and GrabPay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem paying, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions. If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

Kiulu White Water Rafting (Rasa Ria Exclusive)

Name: Kiulu White Water Rafting (Rasa Ria Exclusive) - SabahTravel
Brand: SabahTravel
SKU: STK-AWR01a
Price: 330 MYR
Availability: InStock

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Tour Highlights

Embark on an exciting white water rafting journey that lasts approximately 1.5 hours, depending on the river’s rapids and water levels.
Paddle through the tranquil Kiulu River surrounded by lush greenery, rolling hills, and charming local villages.
Enjoy plenty of opportunities to snap memorable photos amid beautiful river landscapes and during water fights between rafts.
Stay safe and on course with a professional rafting captain on board, guiding you through every rapid with clear instructions and expert navigation.

Overview

Kiulu White Water Rafting offers a moderately adventurous yet relaxing experience along the scenic 15KM stretch of the Kiulu River, located near Kiulu town in northwestern Sabah. Classified as a Grade I–II river, Kiulu is perfect for first-time rafters, offering gentle rapids that are safe for children, beginners, and even the elderly. The calm sections allow for relaxing body-rafting, while the occasional bumpy rapids provide just the right amount of thrill. Surrounded by lush greenery and fresh countryside air, this half-day water adventure is a great escape from the city and an ideal bonding activity in nature.

Choose Your Activity

Select Package Option and Local Operator

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Package Options

What's Included

Meals as Stated

English-Speaking Guide, River Guide

Hotel Pick-Up & Drop-Off (Shared), Land Transportation (Shared)

Life Jacket, Insurance, Equipments Rental

What's Excluded

Personal Travel Insurance, Any Item(s) / Activities Not Mentioned

Alcoholic Drink(s)

What to Wear

Swimwear
T-shirts and Shorts
Sandals
Spectacles / Sunglasses Strap (if applicable)

What to Bring

Dry Bags / Plastic Bags ( Highly Recommended)
Sun Protection (Sunscreen)
Insect Repellent
Change of Clothes
Towel
Toiletries
Waterproof Phone Case
Drinking water

Important Notes

All pictures shown may vary depending on the tour provider.
This tour package is based on join-in basis of shared guide and transportation.
Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making the bookings.
Departure time is approximate and may vary due to traffic condition and hotel distance. Kindly check with the operator as stated on the voucher should you need further assistance.
Tour merchant reserves the right to alter routes, timetables, itineraries and accommodation should conditions beyond our control render it necessary.
Signing of liability release form are required for all participants.

Additional Information

Participants must be in the range of 5 to 65 years of age and physically fit.
Children below 12 years old must be accompanied by a guardian.
It is highly recommended for you to take the morning option due to weather conditions such as light rain in the late afternoon.
Though it is never expected, tipping is always appreciated

Frequently Asked Questions

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Questions on Exploring SabahTravel

I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

How to Make Booking

Follow these simple 3 steps action to instantly book this activity.

Select Travel Date

Choose Package Option

Select Local Operator

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

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