Name: North Borneo Cruises - Sunset Dinner Cruise (Sutera Harbour Membership Exclusive Promo) - SabahTravel
Brand: SabahTravel
SKU: TKK-NBC01-SHMC
Price: 170 MYR
Availability: InStock
Rating: 4.8 (5 reviews)

Question 1

What is the availability and cruising time of North Borneo Cruises Sunset Dinner Cruise?

Accepted Answer

It is available daily and the sunset dinner cruise session is at 5.30pm - 7.30pm.

Question 2

Do I need to bring any documents for registration purposes?

Accepted Answer

Guests are required to bring identification card (MyKad) or passport for registration purposes.

Question 3

How far is Sutera Harbour Marina Jetty from Kota Kinabalu centre?

Accepted Answer

Sutera Harbour Marina Jetty is located 10 minutes drive from Kota Kinabalu city centre.

Question 4

What time should I arrive at the jetty for departure?

Accepted Answer

Guests are required to arrive at least 30 minutes prior to departure at Sutera Marina Jetty.

Question 5

Where is the meet-up location for the cruise?

Accepted Answer

The meet-up location is at Sutera Harbour Marina Jetty.

Question 6

How do I get to departure point?

Accepted Answer

The cruise will depart from Marina Jetty, Sutera Harbour. The easiest and fastest way to get there is by Grab/Car/Taxi. If you are in Kota Kinabalu city, a 10 minutes’ drive will take you to Sutera Harbour depending on the traffic. If you are at the airport, the ride will last for approximately 20 minutes.

Question 7

Can I request for special arrangements for birthdays or anniversary celebrations?

Accepted Answer

For birthdays & anniversary celebrations, a slice of cake can be prepared for an additional charge of RM20. Additional customized arrangements such as whole cake orders, flowers bouquet, balloons decoration, and more can also be provided at reasonable rates.

Question 8

Can I bring my own birthday cake onboard the cruise?

Accepted Answer

Yes, you can. There will an additional charge of RM20 if you are bringing your own cake.

Question 9

Is there any live performance on board?

Accepted Answer

Yes, the North Borneo Sunset Dinner Cruise comes with live bands that deliver amazing musical performances with different genres with different languages. Expect to be dancing around the tables with a traditional local song and be entertained with upbeat tunes of pop music culture.

Question 10

Do you have any karaoke facilities?

Accepted Answer

Yes,  the VIP room is equipped with karaoke facilities. If you would like to know more, you can contact +60 1116607009 for more information.

Question 11

What type of food do you serve on board?

Accepted Answer

For Sunset Dinner Cruise, international style buffet dinner is provided. This includes Chinese, Western, Japanese, and Malay cuisines.

Question 12

Is there a refund if I decide not to proceed with the cruise session due to weather concers, even though North Borneo Cruises will be operating?

Accepted Answer

Only if you have purchased “Rain Check Flexi"" Cover, you will get a refund for your North Borneo Cruises tour ticket in case of bad weather (excluding “Rain Check Flexi” Cover Fee). You will receive the refund within 14 - 28 working days after the cancellation of your tour.

Alternatively, you are encouraged to purchase the “Rain Check Basic” Cover which allows you to reschedule your North Borneo Cruises tour to another date, up to 2 hours prior to the boarding time if you are uncomfortable to proceed based on unfavourable weather forecasts."

Question 13

Is your food Halal?

Accepted Answer

Yes, all food on board is prepared and handled in a Halal-certified kitchen. However, North Borneo Cruises does not have a halal certificate as alcoholic beverages are served on board.

Question 14

Is there any umbrella provided if it's raining?

Accepted Answer

North Borneo Cruises does not provide umbrellas for use. It is strongly recommend to bring your own umbrellas in the event of rain, as the walkway to the cruise at Sutera Marina Jetty does not have shelter. North Borneo Cruises does not provide umbrellas for use.

Question 15

Is outside food and drinks allowed?

Accepted Answer

Outside food and drinks are not allowed in the cruise ship to maintain food safety standards and comply with local health regulations. If you have specific dietary requirements or concerns, please feel free to inquire about the available options for you.

Question 16

How do I know if my booking is confirmed?

Accepted Answer

You will get a confirmation email after completing the payment. You may also login to our website to view your confirmation status.

Question 17

Can pregnant women board the North Borneo Sunset Cruise?

Accepted Answer

Yes, there are no issues for pregnant women to go on board as it is a relaxing 2-hours leisure cruise along the shorelines of Kota Kinabalu city. However, please inform cruise staffs beforehand so that they are aware of your situation. It is also highly recommend that you consult your doctor before traveling at any point in your pregnancy.

Question 18

Can I bring my own alchohol on board? If yes, how much are the corkage fee?

Accepted Answer

"You are only allowed to bring your own alchohol for private charters and the following Corkage Fees are applicable: RM50 x per bottle of Wine, RM110 x per carton of Beer, RM100 x per 750ml bottle of Liquors or Spirits

Question 19

What should I do if I haven’t received any confirmation email after booking an activity?

Accepted Answer

Please check your Spam Mail folder in case the confirmation email was mistakenly sent there. If you haven’t received the email, proceed to our hotline +60 1116607009 or email us at hello@sabahtravel.com

Question 20

Are we allowed to jump directly into the sea from the cruise?

Accepted Answer

Jumping from the North Borneo Cruises into the sea is STRICTLY not permitted at any time of the daily departure session.

Question 21

Is the North Borneo Cruises wheel-chair / stroller friendly?

Accepted Answer

Yes, those in wheelchairs or baby strollers can board our cruise via the ramp. Please highlight to North Borneo Cruise in advance for any special requests regarding this.

Question 22

Would it be bumpy on board if it's raining?

Accepted Answer

In the event of bumpy sea conditions, the cruise route will be altered to cruise along the coastline of Kota Kinabalu without going into open sea waters. Any route changes are for the comfort of our passengers.

Question 23

How do I book tours/activities from SabahTravel?

Accepted Answer

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

Question 24

How do I choose which tour operator to go with?

Accepted Answer

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Question 25

Do I need to sign up to purchase tours on SabahTravel?

Accepted Answer

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

Question 26

Where can I see the total price of my booking?

Accepted Answer

You will see the total price on the payment page after you have done selecting your activities.

Question 27

Can I pay by cash?

Accepted Answer

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

Question 28

How is the payment process?

Accepted Answer

You can choose from the convenient payment options on our website, including credit card or debit card, FPX internet banking, and GrabPay.

Question 29

Which currency does SabahTravel accept?

Accepted Answer

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Question 30

I have a problem with the payment process. What should I do?

Accepted Answer

If you’re having a problem paying, you can;
a) Try refreshing the payment page, or try again later.
b) Try a different card for payment. The card that you’re using might be a rejected card.
c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions.

If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

Question 31

How can I get a refund?

Accepted Answer

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

Question 32

I haven't received my refund. What should I do?

Accepted Answer

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Question 33

Do I get my refund through bank or by cash?

Accepted Answer

Refunds will be credited to you using the same method as when you made payment.

Question 34

How long do I have to wait for my voucher after completing my payment?

Accepted Answer

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

Question 35

How do I check my booking status?

Accepted Answer

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

Question 36

I need help! What should I do?

Accepted Answer

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

Question 37

I have a special dietary requirement. How do I make the request?

Accepted Answer

Once your booking is confirmed, you will be able to fill in your particulars. Should you have any dietary restrictions (vegetarian, vegan, halal, etc), kindly write down your special request in the "remarks" box (e.g. vegetarian, no garlic & onions). Please note that we cannot guarantee your special request can always be met especially where meals are in buffet style. Make sure to pack some vegetarian condiments & dried food to complement your meals.

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North Borneo Cruises - Sunset Dinner Cruise (Sutera Harbour Membership Exclusive Promo)

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